A unit that has stopped dead in a heatwave is the call we drop everything for. An engineer rings you back inside one working hour, and you get a two-hour arrival slot rather than a vague morning-or-afternoon.
The van carries run capacitors, contactors, float switches, fan motors and a charging kit, because between them those five items cover the bulk of summer failures. That is why most urgent callouts finish without a second appointment.
There is no premium on evening or weekend labour. The late line is staffed by an engineer until midnight, seven days a week, and it is a person rather than an answering service.
