The long version
Not urgent, or want to brief us properly first? This is the longer form — model numbers, history, which rooms are affected. The more you write, the better stocked the van arrives.
Nothing is billed until an engineer stands in front of the equipment and you have agreed a figure. Replies go out the same working day, Monday to Saturday.
Ask us anything
Three culprits account for the vast majority: a failed run capacitor stopping the compressor while the fan carries on, a condenser choked with dust and cottonwood, or refrigerant that has slowly escaped. Pressures tell us which within twenty minutes, and only one of the three is expensive.
You pay the diagnosis fee and nothing more, and you keep the written findings and the readings to show anyone else. Accept the work on the day and that fee comes straight off the invoice.
Refrigerant does not get consumed, so a low charge always means it has gone somewhere. Pumping more in without sealing the escape wastes your money and vents gas into the atmosphere. We locate and repair the leak first, then weigh in an accurate charge.
Once each spring covers a domestic split used through the warm months. Shops, salons and anything running most of the year benefit from a second visit in autumn. Missing it seldom breaks anything overnight; it quietly shortens compressor life and pushes your running cost up.
Nearly always, yes. The one exception is equipment inside a manufacturer warranty that names an approved installer. In that situation we say so openly and send you back to them rather than risk voiding your cover.
No cooling with the forecast above ninety, a burning smell, water dripping through a ceiling, or a room holding medication, livestock or server equipment. Those get a same-evening visit. Everything else is booked into the next working day at ordinary rates.
Where the vans go
Running from one workshop keeps our travel short and our diary honest, so the slot we promise is the slot you get. Sitting a few miles beyond the towns below is rarely a problem — ring us and we will tell you straight away whether a van is already nearby. No mileage is added anywhere inside the city boundary.
Leave a number and an engineer rings you back inside one working hour — no charge until you have agreed a figure.
Get a call backOr ring +1 (000) 555-555 — the phone always beats a form.