Support Center
Documentation, troubleshooting guides and direct help. Every ticket is answered by a developer who works on the products.
Open a ticket
If the docs did not cover it, write to us. The more of the checklist you include, the faster this gets solved.
Email support
Send your question to the address below. You will get a reply from a person who can read a stack trace, not a macro.
support@scintillawpthemes.comWhat to include
- The product name and the version you are running.
- Your site URL, including staging if that is where the problem is.
- What you expected and what happened instead.
- A screenshot of the screen or the error message.
- What you already tried.
- WordPress and PHP versions, from Tools → Site Health.
Asked most often
What happens when my licence expires?
Your sites keep running exactly as they are — the licence controls updates and support, not the product itself. Renew any time and both come back, with no reactivation fee.
Can I use one theme on client sites?
A single-theme licence covers one installation. If you build for clients, the bundle covers unlimited installations across unlimited domains, including staging and local copies.
Do your themes need a page builder?
No. Every theme is built on the native block editor. They are also tested with Elementor if that is what your team already knows, but nothing depends on it.
What does support actually cover?
Bugs, installation problems, configuration questions and anything the documentation should have explained but did not. It does not cover custom code we did not write.
Do you offer refunds?
These are digital files delivered instantly, so all sales are final. Every theme has a live demo you can click through in full before you buy.
Pre-purchase questions get answered too
Not sure whether a product covers your project? Ask before you buy.
support@scintillawpthemes.com