Support Center
Documentation, troubleshooting guides and direct help. Every ticket is answered by a developer who works on the products. Premium themes include 1 year of email support; free themes are supported through the WordPress.org community forums.
Open a ticket
If the docs did not cover it, write to us. The more of the checklist you include, the faster this gets solved.
Email support
Send your question to the address below. You will get a reply from a person who can read a stack trace, not a macro.
support@scintillawpthemes.comWhat to include
- The product name and the version you are running.
- Your site URL, including staging if that is where the problem is.
- What you expected and what happened instead.
- A screenshot of the screen or the error message.
- What you already tried.
- WordPress and PHP versions, from Tools → Site Health.
Asked most often
What happens when my licence expires?
A single-theme licence covers 1 live installation. If you build for clients, the bundle covers 15 live sites - staging and local copies don't count against that number.
Can I use one theme on client sites?
A single-theme licence covers one installation. If you build for clients, the bundle covers 15 live sites, including staging and local copies.
Which editor does each theme use?
Each product page states its type. Block themes use the native WordPress editor with full site editing; Customizer themes are configured from Appearance → Customize; page builder themes are built for Elementor. Whichever you pick, your content stays in standard WordPress - no proprietary shortcodes.
What does support actually cover?
Bugs, installation problems, configuration questions and anything the documentation should have explained but did not. It does not cover custom code we did not write.
Do you offer refunds?
These are digital files delivered instantly, so all sales are final. Every theme has a live demo you can click through in full before you buy.
How quickly can I expect a response to my support ticket?
We reply to tickets within one business day, Monday to Friday. Complex issues that need a code fix are acknowledged in that window with a timeline.
Pre-purchase questions get answered too
Not sure whether a product covers your project? Ask before you buy.
support@scintillawpthemes.com