The things people ask at reception
If yours is not here, call us. Reception can answer most clinical questions or put you through to an optometrist.
What to bring to your appointment
Five minutes of preparation saves a repeat visit. If you cannot find something, come anyway and we will work around it.
- Your current glasses, and any older pair you still wear
- Contact lenses in, plus the boxes or your last prescription
- Your vision plan card or policy number
- A list of medication you take, including eye drops
- Sunglasses, in case we need to dilate
Every two years for healthy adults under 40, and annually after that. If you wear contact lenses, have diabetes, are being monitored for glaucoma, or have a parent or sibling with an eye condition, we will usually recommend yearly. Children in myopia control are seen every six months.
Not always. Our wide-field retinal camera captures most of what we need without drops. If dilation is necessary, we will tell you when booking so you can arrange a lift or plan to wait about an hour before driving. Bring sunglasses either way.
We bill most major vision plans directly. Bring your card or policy number when you book and reception will verify your cover in advance, then tell you exactly what is left to pay. If your plan is not one we bill, we provide an itemised receipt you can claim against.
Yes. As long as it is under two years old and includes your pupillary distance, we will make up glasses from it. If the PD is missing we can measure it here in a couple of minutes at no charge.
Around three, or earlier if you notice an eye turning, persistent squinting, or a family history of lazy eye. Children do not need to read for us to test them — we use picture charts and objective measurements, and the appointment is built to be quick and unthreatening.
Single vision lenses in stock are usually ready within three working days from our own lab. Progressives, high prescriptions and specialist coatings take seven to ten days. We will call as soon as they arrive and fit them properly before you leave.
Pick a time that suits you
Send the form and reception will confirm your slot by phone the same working day. If you would rather just talk to someone, call us — we answer during clinic hours.
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Call the clinic +1 (000) 555-555
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Email reception contact@example.com
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Find us 123 Maplewood Lane Apartment 4B
Springfield, IL 62704 USA -
Clinic hours Mon to Fri 8:30 – 18:00
Saturday 9:00 – 14:00
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Two marked bays directly outside, plus free street parking on Maplewood Lane after 9:30. The lot behind the building is open to patients.
Step-free entrance from the street, a ground-floor exam room, and a wide accessible washroom. Tell us when booking and we will hold the ground-floor room.
Arrive about ten minutes early to complete a short history form. Bring someone with you if you think you may need dilating drops.
