Moving Questions,
Answered

For local moves, two to three weeks is usually enough. For long-distance moves or the end of the month, book four to six weeks ahead. We also take short-notice jobs when a crew is free, so call even if your date is this week.

Yes. Once we've seen your inventory, the price is written into your contract. It only changes if you add items or services, and we'll confirm any change with you in writing first.

Every move includes basic valuation coverage, and full-value protection is available on all plans. Report any issue within 30 days and our claims team will repair, replace or reimburse it.

Only if you want to. You can pack everything, let us pack just the kitchen and fragile items, or have us pack the whole home the day before your move.

A small deposit holds your date. The balance is due after delivery, once you've checked everything is in place. We accept cards, bank transfer and checks.

Yes. Reschedule or cancel for free up to 72 hours before your move. Inside 72 hours, we'll do our best to move your date before keeping any part of the deposit.

We can't transport hazardous materials like propane, paint, ammunition or pool chemicals. We'll send a full list with your quote so nothing catches you off guard.

Yes. Our specialty team uses custom crating, straps and extra hands for pianos, gun safes, artwork and antiques. Mention them when you request a quote so we bring the right equipment.

Yes. Our climate-controlled, camera-monitored storage is available by the week or month, and long-distance moves include 30 days free.

Yes. You receive a text link with live GPS tracking from the moment your truck leaves until it arrives at your new home.

We recommend that you or someone you trust is present at pickup and delivery to sign the inventory and answer questions. If you cannot be, we can arrange a key handover with your coordinator.

Tipping is never expected. If you would like to thank your crew, a cold drink and a kind review mean a lot to them.