Two days on service design, retention and support operations, with case studies from teams that turned complaints into loyalty and support into a revenue line.
What you will get
- Mapping the journey that actually happens
- Support metrics that predict churn
- Scaling service without losing the human touch
- Workshops on journey mapping and VOC programmes
Who should attend
Team leads, department heads and founders who want practical ideas they can use the week they get back to the office. Group tickets for five or more are available — contact us for a quote.
