Frequently Asked Questions
Quick answers to the questions we hear most at the front desk.
Still have a question? Call us:
+1 (000) 555-555Do I need a consultation before colour?
For big changes like balayage, vivids or going lighter, yes. Consultations are free, take 15 minutes and include a patch test 48 hours before your colour appointment.
What is your cancellation policy?
You can reschedule or cancel free of charge up to 24 hours before your appointment. Late cancellations and no-shows are charged 50% of the booked service.
How should I arrive for my appointment?
Come with dry, brushed hair and a few inspiration photos. For colour, try not to wash your hair for a day beforehand.
Do you accept walk-ins?
We welcome walk-ins for fringe trims and blowouts when a chair is free. For cuts and colour we recommend booking ahead, especially on weekends.
Is there parking nearby?
Yes, free street parking is available on Maplewood Lane and there is a public lot one block away.
Do you cut curly hair?
Yes. Emma specialises in curly cuts and looks at how your curls fall dry before cutting, so the shape works on wash-and-go days.
Can I bring my child?
Of course. Kids' cuts for under-12s take about 30 minutes and start at $20.
Do you offer gift cards?
Yes. Digital gift cards start at $25, arrive by email instantly and are valid for 12 months.
Visit Us
123 Maplewood Lane Apartment 4B Springfield, IL 62704 USA
- MondayClosed
- Tuesday9:00AM – 8:00PM
- Wednesday9:00AM – 8:00PM
- Thursday9:00AM – 8:00PM
- Friday9:00AM – 8:00PM
- Saturday9:00AM – 6:00PM
- Sunday10:00AM – 4:00PM
Book an Appointment
We confirm by text within 2 hours during opening times.