FAQ

Yes. You supply the lock and you keep the only key, which is the point. We never hold a spare and we cannot open your unit without you. Heavy-duty discus padlocks are on the counter if you have not brought one.

One month. After that it runs month to month with no fixed term. To leave, give us a week of notice, clear the unit and hand back the gate card. Part months are refunded pro rata.

No, and you should not assume you are covered. Some home contents policies extend to goods in storage, so check yours first. If it does not, we can quote a separate policy at the counter based on what you declare.

Nothing perishable, living or flammable. That rules out food, plants, animals, fuel, gas bottles, fireworks, paint thinners and anything illegal. If you are unsure about a particular item, ask before you load the van rather than after.

Yes, on business units. The office signs for the parcel, logs it, and texts you the same day. Pallet deliveries need a slot booked so the dock is clear when the driver arrives.

The gate opens at 06.00 and closes at 22.00, seven days a week, including bank holidays. The office is staffed 08.00 to 18.00 Monday to Saturday. You do not need the office to be open to reach your unit.

Neither. You pay the first month on the day you move in and nothing else up front. The rate you sign is held for twelve months, and any change after that comes with sixty days of notice in writing.