What it costs
Published prices, so you know before you call
Most companies make you phone to find out the callout fee. Ours is on the page. Replacement quotes are always free, and no plan locks you into a contract you cannot leave.
Single Visit
For a one-off fault. Waived entirely if you go ahead with the repair the same day.
- Full system test and safety check
- Written diagnosis with photographs
- Up to three fixed-price repair options
- Two-hour arrival window, not a half-day
Comfort Plan
Two tune-ups a year plus discounted repairs. Cancel any time with 30 days' notice.
- Spring cooling and autumn heating service
- No diagnostic fee on breakdown calls
- 15% off all parts and labour
- Priority booking in heatwaves and cold snaps
- Dated condition report for your records
Priority Plan
For older systems, rentals and small businesses that cannot afford downtime.
- Everything in the Comfort Plan
- Same-day response, guaranteed
- 25% off parts, no overtime surcharge
- Annual duct and airflow inspection
- Refrigerant top-up included once a year
Prices cover the Springfield service area. Parts are quoted separately and always approved by you before we fit them.
The real question
Repair it, or replace it?
This is what almost every caller actually wants settled. Here is the reasoning we use on site, so you can start working it out before we arrive.
Repair usually wins when
- The system is under ten years old and has not failed before
- The quote comes to less than a third of a replacement
- The fault is a wear part: capacitor, contactor, igniter, blower motor
- Your ductwork is sound and the unit was correctly sized
- You are likely to move within two or three years
Replacement usually wins when
- The unit is past twelve years and needs a second major repair
- It still runs on R-22, which is no longer produced
- The compressor or heat exchanger has failed
- Bills climb every summer while comfort gets worse
- Rebates and financing bring the monthly cost close to the repair
Not sure which side you fall on? Send us the model number and age and we will tell you honestly, before anyone visits. Ask for a second opinion
Paying for it
A new system rarely needs paying for all at once
Between financing, utility rebates and the federal energy credit, most replacements cost far less up front than the sticker price suggests. We handle the paperwork as part of the job.
On approved credit, through our lending partner. Soft credit check, no effect on your score to see the rate.
Qualifying heat pumps may claim up to this amount under the 25C home energy credit. We supply the model documentation.
High-efficiency equipment often qualifies for local utility rebates. We prepare and submit the forms with your serial numbers.
Before you call
Questions we answer most days
How much does a callout cost?
The diagnostic fee is flat and quoted when you book. Approve the repair on the same visit and that fee comes off the final invoice. Decide not to proceed and you still keep the written diagnosis and the readings, with nothing further to pay.
My system is fifteen years old. Repair or replace?
Our rule of thumb: if one repair costs more than a third of a replacement and the unit is past twelve years, replacement usually wins on total cost within four years. It also depends on the refrigerant it uses and how well the ductwork was built, so we run the numbers for your specific unit and show you both columns.
How often should maintenance happen?
Twice a year for equipment that both heats and cools, once before summer and once before winter. Annual service is fine for cooling-only systems in light use. Skipping it rarely causes an immediate failure; it shortens compressor life and quietly raises your running cost.
Do you handle permits and rebate paperwork?
Yes. Replacement work in Springfield generally needs a mechanical permit and we pull it as part of the job. For heat pump conversions we also prepare the utility rebate submission with the equipment serial numbers already filled in.
Can you service a system another company installed?
Almost always. The exception is equipment still inside a manufacturer warranty that requires a specific authorised dealer. In that case we say so plainly and point you back to them rather than void your cover.
What counts as an emergency?
No heat below freezing, no cooling above ninety degrees, any smell of gas, any burning smell, or water actively leaking onto a ceiling. Anything on that list gets a same-night response. Everything else is scheduled for the next working day at standard rates.
Ready when you are
Book a visit this week
Two-hour arrival windows, flat-rate diagnostics and a written report the same evening. Tell us what the system is doing and we will take it from there.
Request a visit